May 1, 2020




To:     Families and Friends of Edmonton Chinatown Care Centre


RE:     Visitation Update


On behalf of the Foundation Board and staff I am providing the following update from the Edmonton Chinatown Care Centre. 


The Care Centre currently does not have any residents or staff with COVID-19.


We know that a number of families and friends are missing seeing their loved ones since the visitor restrictions were announced.  On April 29, 2020, the Medical Officer of Health announced new orders for continuing care facilities in the Province that will improve the quality of life for residents.


This new order allows residents who are not in isolation due to illness, to enjoy outdoor visits with a designated essential visitor and one other person.  When these visits occur, all precautions must be adhered to.  The following are the guidelines for your review:

  • Physical distancing of 2 meters must be maintained at all times.  This means no physical contact with residents.

  • All appointed essential visitors must wear a mask at all times. Visitors will be required to supply their own mask or face covering.

  • If possible, the resident will also wear a mask that will be supplied by the Care Centre.

  • Families are to refrain from bringing in any food or other outside items at this time for residents or staff.

  • If a resident has any signs of any illness such as a sore throat, cough, etc, visitation cannot occur.


Care Centre staff require time to coordinate these visits, therefore we will begin scheduling these on Monday, May 4.  The visitations will be scheduled through Joanna Yu, the Recreation Coordinator.  Joanna will be sending out a link to family members for booking visits. Joanna can also be reached through email at or by phone at 780-429-0888 ext 226.  The following are the rules around the visits:

  • Each family will identify their 2 designated visitors.

  • The visits will occur by appointment only and the time will be limited to 30 minutes per visit.

  • In order to adhere to physical distancing requirements, only two visits can take place at the same time.  These will be located on the patio area. 

  • Designated essential visitors will first be screened at the front door.  If the screening is passed, the visitor(s) will be and be asked to perform hand hygiene with hand sanitizer provided and then escorted to the patio area by a staff member. 

  • The weather will need to be satisfactory for the visit to occur.  If the temperature is less than 15 degrees C the resident will not be able to attend. These will also not take place due to inclement weather.

  • Visitations will be scheduled during the following times:

    • Monday-Friday 1:30 PM – 3:00 PM

    • Saturday – 10:30 AM - Noon

Also, please remember that we will continue to schedule virtual visits through Joanna as well.  This has been a very positive experience for our residents and one that will become part of our ongoing programming once the pandemic is over.

We greatly appreciate your patience and understanding in respecting our visitor restrictions.  While we too are relieved that there will now be opportunity for families to see their loved ones, we must continue to remain vigilant in protecting our residents and staff during the pandemic. The rules that we are putting in place around visits are meant to do just that.  Should you have any questions, please feel free to contact me through email and

Stay healthy and safe!





Truman Severson, Executive Director

Chinatown Multi-Level Care Foundation




致       : 點城華埠護理中心之家人及朋友


關於   : 探訪資訊更新









  • 時刻保持2米社交距離,不可與住客有任何身體接觸。

  • 所有指定必要訪客必須時刻佩帶口罩。訪客須自備口罩或面罩。

  • 如可以,住戶將會佩帶由護理中心所提供之口罩。

  • 家人避免攜帶外來食物或用品予住客或員工。

  • 如住客有任何病徵,例如喉嚨痛,咳嗽等等。探訪將會被取消。


護理中心員工需要時間安排此等探訪,由2020年5月4日星期一開始接受預約。此等探訪將會由康樂組專員  Joanna Yu負責。    與Joanna 聯絡方法, 電郵 或電話: 780-429-0888, (內線226) 。 以下為有關探訪之守則:

  • 每位住客家人需確定兩位指定探訪者。

  • 探訪必需預約及每次探訪只限於30分鐘內進行。

  • 為了堅守社交距離之要求,同一時間只可准許兩家家人作探訪。並安排探訪於露台區進行。

  • 指定必要訪客需於正門作出檢測。如檢測合格,訪客將被要求用搓手液作手部清潔及由員工陪同至露台區進行探訪。

  • 天氣適宜方可進行探訪。如溫度低於15度或因天氣惡劣,探訪將被取消。



  • 探訪將被安排於以下時間進行:

    • 星期一至五   下午1:30      至       下午 3:30

    • 星期六          上午10:30    至       中午12:00












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